We address the possible problems you face such as
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Support response within 30 minutes. Extended support after business hours.
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Volume discount for more than 5 files per year. Additional discount further.
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Pay by bank transfer on invoice or online through credit card.
create your account online and add entity information
annual return and financial statement in Excel, Word or PDF format
package when available, as scheduled. Review and approve.
If you need, we can also lodge XBRL with MBRS on your behalf
We strive to provide every assurance we can in all aspects of our services when you trust us with your information
You can send us your financial documents in MS Word, MS Excel and PDF formats. In case we have problem processing the received format (especially scanned pdfs) we may request you for an alternative format.
If the document is in a different format, please contact us to check if we can accommodate. We have instances of successfully converting non-standard formats generated from third party accounting software packages.
We expect the files have no embedded files, macros, or active-X controls. Content in non-text structures such as pictures or graphical shapes will not be tagged. It is recommended that the font size is 12pt.
We normally turnaround your XBRL reports within in 2-3 business days. We understand sometimes you will require the turnaround time to be much faster due to exigencies. We can prioritize our delivery time accordingly but additional charges may apply. Please refer to our pricing section for details
We work closely with SSM to keep ourselves updated with the latest standards and any special requirements. Our in-house developed tagging software is also updated frequently. Before delivering the XBRL reports to you, we do a test filing with SSM MBRS to validate the XBRL report.
All client data will be held in Singapore based servers. All information will be exchanged using secure file transfer protocols through our secure portal. Our processes are audited annually and ISO certified for information security. Only authorised XBRL experts will be involved in the handling and tagging of your statutory accounts who are bound by agreement of confidentiality. If you have specific queries please email us at hello@fintags.com.sg
We are legally required to charge VAT for customers from the European Union and several other countries including South Africa, Singapore and India. If you have a VAT ID, please be sure to enter it via the “Add VAT Number” link on the checkout page. This will avoid unnecessary VAT charges.
We support payment by Credit Card, Debit Card, and PayPal.Credit and Debit Card payments are processed by WorldPay and fully SSL-encrypted. We do not store your card information.
We can offer offline billing for more than 5 entities or if you are an accounting / corporate secretarial firm who will use our services multiple times a year. To set up payment mode through bank transfer, please contact us at customercare@fintags.my
Not just best price or quality, we strive to deliver wow experiences for our customers. We have a no-questions-asked refund policy if you are not satisfied with any aspect of our services. All refund requests must be made by email to customercare@fintags.my and before filing with the regulator.
Looking for something in particular? Get in touch
FinTags is headed by an expert who developed iXBRL solution to generate world's earliest iXBRL reports submitted to HMRC. Also managed teams developing XBRL solutions for regulatory filings with SEC(US), MCA(India), COREP and Solvency II. Need we say more.
Our goal is to ensure our customers are happy with our services and will not hesitate to use our services again or refer us to their network of contacts. In the rare instance you are not delighted with our services, we refund fully. No questions asked.
We publish our prices transparently. We price our XBRL services sensibly. We don't invite expensive trade speakers or sponsor branding events or publish ads. Instead, everything else being equal, we offer our customers competitive price. A win-win arrangement.
FinTags adheres to regulations related to secure handling of data manifest in our Information Security Management Policy. All data are hosted in AWS servers based in Europe. We are ISO certified for information security and are GDPR compliant.
We constantly hone our tagging quality by virtue of working with range of customer profiles including top accounting firms, group companies, SMEs, universities and charity. We practice two layer quality check. Our process is ISO 9001:2015 certified.
We understand that sometimes our customers would need the report within a few hours or sometimes it could be planned few weeks ahead. Our delivery model is flexible to best meet the requirements of our customer till their report filing is completed.
Get in touch with us
Call us or drop an email and we will respond within 60 minutes. You can also leave your number in the form and we will call you back.
We are committed to protecting your privacy. We will never collect information about you without your explicit consent.
